RETURN & REFUND POLICY
At the Shustermania Shop, we always want you to be happy with our products.
Because of the uniqueness of some of the products we sell, or how they are manufactured, not all returns are created equal. The following outline of our Return Policy will hopefully help clarify any questions you may have.
Within the first 7 days of receiving your item(s), if you have any issues or questions the first step is to contact us at storymanshop@gmail.com. Please do not return the item without contacting us first. We will be unable to provide a refund for any items returned without first receiving authorization from our Customer Service team.
We currently partner with “print on demand” manufacturers. This means your item is custom created at the time you place the order with us and is made just for you. This, unfortunately, means that, in most cases, we will not be able to provide a refund for your purchase.
If any of the items you receive arrive damaged, defective, or is something you did not order, please contact us as soon as possible. In these instances, we should be able to have a replacement item sent to you at no additional cost. We will need a photo of the damaged item and a copy of the packing slip attached to the email sent to our Customer Service team.
Updated February 17, 2025
Shipping Policy
On average, your order will be shipped out 3 days of ordering. Once shipped, here are our estimated shipping delivery times:
USA: 5 – 8 business days
Other Regions: Coming Soon
If Your Order Never Arrived:
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at storymanshop@gmail.com making sure you quote your order number. We’ll see what can be done.
Updated on February 17, 2025